What does a sewing machine service appointment look like?
Rummell Repair is a mobile business – this means we actually come to our customer’s home or place of business for their sewing machine service appointment. Here’s an overview on what a typical appointment looks like for our customer.
Booking your appointment:
Fill out our contact form with your information and the machine’s make/model (and if it’s being fussy!), and we’ll be in contact with you typically within 24 hours.
After booking your appointment:
You’ll get two automated reminder emails – one reminder goes out 24 hours before your appointment, and a last reminder email is sent 1 hour before your appointment time. Be sure to have everything that the machine needs to run available and at the ready – this can include power cord, foot control, bobbin and bobbin case, presser feet, embroidery arms and hoops. A sturdy surface, typically wherever you normally use your machine, is all we need for a work surface.
On the appointment day:
Benny (or both Benny and Robyn if you have multiple machines) will arrive at your appointment time with a tool bag and case of common replacement parts. A rubber mat is placed underneath the machine to protect your surface as we work on your machine. While inspecting and servicing the machine, if any replacement parts are needed we’ll discuss that with you at this time before moving forward with any necessary repairs. If no replacements parts are needed, you can expect convenient same-day service in most cases.
When your machine is running smoothly once more:
Payment is due at this time, paid in either cash or check. Benny will go over everything serviced on your machine, and answer any questions you have.
That’s it – now you can get back to sewing!
If you’re ready to book your own sewing machine service appointment and have a smooth experience without ever having to leave your home or business, take a moment to fill out our contact form below and we’ll be in touch in a jiffy.
